Store Policies
If all items are in stock, the order typically ships on the next business day. For any assistance, please submit a message via our Contact page.
Returns, Refunds & Replacements
If you are not satisfied with your purchase of a Sena product, please visit our Contact page for a Return Material Authorization (RMA) request within 30 calendar days of the purchase of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. Please note that the refund is only for the product amount, not for shipping & handling. The product must be returned to the Sena warehouse within 30 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.
Dead on Arrival (DOA) Products
A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please submit a message via our Contact page within 30 calendar days of the invoice date. Our Technical Support will determine whether the product is DOA and offer you either a replacement or refund. Shipping will be arranged at our expense for all products determined by our Technical Support to be DOA. We reserve the right to test returned DOA products. If the condition of the product is misrepresented by the customer, we may impose additional shipping & handling fees.
Limited Warranty
Sena Technologies, Inc. (“Sena”) warrants that this product (“Product”) shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship for a period of two (2) years for the electronic parts, from the date of purchase by the first consumer purchaser of the Product. This warranty is limited to the repair and/or replacement, at Sena's discretion, of defective or non-conforming Product, and Sena shall not be responsible for the failure of the Product to perform specified functions, or any other non-conformance caused by or attributable to (a) any misapplication or misuse of the Product; (b) failure of Customer to adhere to any of Sena's specifications or instructions; (c) complementary equipment or software not furnished by Sena. Limited warranty service may be obtained by delivering the Product to Sena or to the international distributor it was purchased through and providing proof of purchase or dated receipt. The customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to Sena, and to use the original shipping container or equivalent.
Warranty Procedure
Sena provides the warranty service ONLY through the sales channels where the purchase was made, with the exception of the United States. The following is the RMA (Return Authorization) procedure according to the RMA address.
United States
- RMA from the store of purchase: Contact the store of purchase.
- RMA from Sena directly: Contact Sena directly through the link below.
Other Regions
- Contact the store where you made the purchase.
- If you have difficulty contacting the store of purchase, please contact support@senaindustrial.com for support.